Help & Support

NEW Check out our How-to Videos!

Help & Support Navigation

Internet Explorer Userstop of page

Internet Explorer 6 (IE6)

IE6 is not fully compatible with this website. If you are currently using IE6, click the message at the top of the page to upgrade to a more modern version of Internet Explorer, or use Firefox or Chrome.

Internet Explorer 7 (IE7)

Fully Supported
IE7 may load some pages with scripts slowly. If you are using IE 7 and notice any issues, please inform our technical support.

Internet Explorer 8 (IE8)

Fully Supported
IE8 may load some pages with scripts slowly. If you are using IE 8 and notice any issues, please inform our technical support.

Internet Explorer 9 (IE9)

Fully Supported

Google Chrome Userstop of page

The ASPPA eLibrary fully supports Google Chrome as a browser, but the PDF cross linking feature used for the ERISA Outline Book is not fully supported by Google Chrome’s built in PDF viewer.

To take full advantage of the PDF cross linking in Google Chrome you will need to turn off the built-in PDF viewer.

Turning off Google Chrome’s Built-in PDF Viewer and using Adobe Reader or Acrobat instead

To turn off the Chrome PDF viewer, follow these steps:

  1. Install Adobe Reader or Adobe Acrobat if it is not already installed
  2. Open Google Chrome
  3. In the address bar, type …
    about:plugins
    that’s the word about a colon (:), then plugins
  4. The Plug-ins Tab will open
  5. Scroll down until you see either Adobe Acrobat or Reader.
  6. Click the Enable link
  7. Close the Plug-ins tab and restart Chrome.

Safari Userstop of page

Safari on Mac, by default, does not allow for the end user to utilize the PDF cross linking because the embedded PDF viewer does not support it. You can do one of two things to get it working for you on the Mac.

Run and Fix Adobe Reader for Safari

  1. Download Adobe Reader.
    • Tested with Adobe Reader 10.1
    • Get it free here: http://get.adobe.com/reader/
    • If you already have it, you should be able to move on to step 3
  2. After installing Adobe, Run it
  3. Make sure Safari is closed
  4. Go to "Mac HD" > Library > Internet Plug-Ins
  5. Move AdobePDFViewer.plugin to trash
    • You will need to have admin access to do this
  6. Open the site again in Safari.

Use another browser on a Mac

Firefox or Chrome can be used to take advantage of the PDF cross linking.

Frequently Asked Questions

Do I need any special software on my computer to view or download files?top of page

No, you do not need special software to view a file online. However, if you wish to view, download, or print a PDF version, you need to have a PDF viewing application (for example, Adobe Reader or OS X Preview) installed on your computer.

This site does not support IE6. IE7 or better, Mozilla firefox, Safari or Google Chrome is recommended.

How do I download Adobe Reader?top of page

Click here to download Adobe Reader.

How do I make sure Adobe Reader is being used in my web browser?top of page

  1. Open Adobe Reader or Adobe Acrobat
  2. Click "Edit"
  3. Click "Preferences..."
  4. Under "Categories:" on the left, click on "Internet"
  5. Check the box next to "Display PDF in Browser"
  6. Click OK.

You will have to restart your browser

How do I print a file?top of page

The system limits printing of the embedded PDFs to twenty pages at a time. To print a group of pages, go to the page that you want to print, and click the print icon that is above the pdf.
Important:Make sure that you start your print range with the page number listed in the address bar. For example, if the address is http://elibrary.asppa.org/erisa-outline-book-chapter-7/160 enter 160 as the first page.

Google Chrome users that do not switch to Acrobat for their PDF viewer can scroll to the bottom of the page, hover of the bottom right corner of the PDF and click Chrome Print icon. This will print from the single page PDF that is embedded into the page

How do I save a single page as a PDF?top of page

  1. Click the PDF
  2. Click Esc on your keyboard
  3. Click "Ctrl + Shift + s" on your keyboard
  4. Use the "Save" dailog box that appears to pick where you want the file save and what you want it named. By default the file name is the page number of that chapter.
  5. Click Save
  1. Click the PDF
  2. Click Esc on your keyboard
  3. Click "Ctrl + p" on your keyboard
  4. Use the "Print" dailog box that appears to pick your printer and print settings
  5. Click OK, or Print (based on your printer dialog box)

To use the search feature, either enter a “Quick Search” term in the search box on the right side of the page, or click “Advanced Search”.

You can either search the contents of the entire publication, or you are able to search each chapter.

Use any word or phase of your choosing for the Quick or Advanced Search. You can limit your advanced search by including terms in each of the available fields.

The search results will include the following information: Title of file matching search result; Snippet of text that includes highlighted text that matches your search terms; A relevence score; Location (ie. Table of Contents, Page 212, Page 400, etc.)

The search engine will ignore parentheses in the search term. To search for a term such as 401(k), you can search for “401 K” to find every instance of 401(k) in the site. You can also search for 401 k, but you will get every instance of 401 and k on a page which may cause you to get more results.

Use the following syntax to further narrow your results:

Use an asterisk * as a wildcard to search for a partial match. A search term cannot start with an asterisk.
Example: pav* will return results containing paving, pavement and paved.

Use double quotes " to search for an exact phrase.
Example: "permeable pavement" will return results containing the exact phrase permeable pavement.

Use the plus sign + to search for documents that include a search term. Documents that do not include this term will never be shown.
Example: + permeable +pavement will return only results that contain both the terms permeable and pavement even if they are not next to each other.

Use the minus sign - to search for documents that do not include a search term.
Example: permeable -pavement will return results that do contain the term permeable but do not contain the term pavement.

Note: Full text search results appear as up to twenty results per page ranked according to relevancy.

How do I copy and paste from a PDF?top of page

When you're on a PDF page and would like to copy some text, you need to left mouse click on the PDF and then click on your escape (Esc) key. Then you can left click and drag over the text you'd like to copy, and then use right click and choose Copy or control+C (Ctrl+C) on your keyboard to copy it. Then right clicking in your destination document and choosing paste or control+V (Ctrl+V) on your keyboard.

You are only allowed copy and paste a maximum of twenty consecutive pages at a time, and must include the following citation with the material:

top of page

EOB Citation

Reference Material from:
THE ERISA OUTLINE BOOK
A Study Guide and Reference Manual
2013 Edition by Sal L. Tripodi, J.D., LL.M.
A TRI Pension Services Publication
Printed and Distributed by ASPPA

I am having difficulty viewing or downloading a file. What do I do?top of page

Be sure that cookies are enabled in your browser by checking its options or preferences. If you are having trouble viewing a downloaded file, be sure that you have already installed a current version of Adobe Reader. Click here to download Adobe Reader. Also check that the file has not opened in a different tab of your web browser or in a new browser window.

I am still having difficulty accessing, viewing, or downloading a file. What do I do?

Use our contact us form and a Technical Support representative will respond to your question.

Account and Sign-In Questionstop of page

I forgot my username. What do I do?top of page

Your username is the email address you entered while purchasing one of ASPPA's publications. If you did not make the purchase for your company, contact your firm’s account purchaser or administrator for the email address.

I forgot my password. What do I do?top of page

Talk to your firm’s account purchaser or administrator, or have the your firm’s account purchaser or administrator email ASPPA at elibrary@asppa.org to reset your account password

How can I Bookmark a page?top of page

Once logged into the new ASPPA eLibrary, you can bookmark and return to any page in the system. This includes any chapter or page within the EOB or The Source publications, search pages, index, help/support, etc. We have included a link that will bookmark the page for you, but you can also do it manually. Each browser handles bookmarking differently and instructions for each can be found below.

Bookmarks are currently only tied to a browser and computer combination. If you wanted to share bookmarks, the best way to accomplish this is covered in the following two links:
Social Bookmarking Definition: http://en.wikipedia.org/wiki/Social_bookmarking
List of Social Bookmarking Sites: http://en.wikipedia.org/wiki/List_of_social_bookmarking_websites

Bookmarking in Internet Explorer 9 (Called Favorites)top of page

  1. Navigate to the page you want to Favorite
  2. Click on the View Favorites, Feeds and History menu button (Alt + C). This Menu button will look like a Star.
  3. Click Add to Favorites menu button (Alt + Z)
  4. Enter a Name for the Favorite
  5. Select, or create, a favorites folder you want this favorite to be located
  6. Click Add

Bookmarking in Internet Explorer 7 and 8 (Called Favorites)top of page

  1. Navigate to the page you want to Favorite
  2. Click Add to Favorites menu button (Alt + Z). This Menu button will look like a Star with a plus.
  3. Click Add to Favorites... in the following drop down menu
  4. Enter a Name for the Favorite
  5. Select, or create, a favorites folder you want this favorite to be located
  6. Click Add
Alternative Method #1 for all IE versions
  1. Click Ctrl + D
  2. Enter a Name for the Favorite
  3. Select, or create, a favorites folder you want this favorite to be located
  4. Click Add
Alternative Method #2 for all IE versions
  1. Right Click anywhere on the page
  2. Click on Add to Favorites...
  3. Enter a Name for the Favorite
  4. Select, or create, a favorites folder you want this favorite to be located
  5. Click Add

Bookmarking in Firefoxtop of page

  1. Navigate to the page you want to Favorite
  2. Click Bookmarks menu button. Location of this button depends on what Version of Firefox you are using.
  3. Click Bookmark this Page in the following drop down menu
  4. Enter a Name for the Bookmark
  5. Select, or create, a folder you want this bookmark to be located
  6. Optional: Include tags. This will help with searching through your bookmarks in the future.
  7. Click Done
Alternative Method #1 for Firefox
  1. Click Ctrl + D
  2. Enter a Name for the Bookmark
  3. Select, or create, a folder you want this bookmark to be located
  4. Optional: Include tags. This will help with searching through your bookmarks in the future.
  5. Click Done
Alternative Method #2 for Firefox
  1. Right Click anywhere on the page
  2. Click on Bookmark This Page
  3. Enter a Name for the Bookmark
  4. Select, or create, a folder you want this bookmark to be located
  5. Optional: Include tags. This will help with searching through your bookmarks in the future.
  6. Click Done
Firefox Bookmarking Add-Ons

Firefox can be customized further with Add-Ons. Add-Ons are small applications that run inside of Firefox and can add more functionality to the browser. There are Add-Ons for Delicious Bookmarking, Google Bookmarking, Bookmark Sharing, or many more. Find out what will work best for you by going to the Firefox Add-Ons page, and search for different bookmark tools. Note: Adding extensions or add-ons to your browser is your responsibility.

Bookmarking in Google Chrometop of page

  1. Navigate to the page you want to Favorite
  2. Click Bookmarks button. By default this is a Star in Address bar.
  3. Enter a Name for the Bookmark
  4. Select a folder you want this bookmark to be located, or click Choose Another Folder to create a new one.
  5. Click Done
Alternative Method for Google Chrome
  1. Click Ctrl + D
  2. Enter a Name for the Bookmark
  3. Select a folder you want this bookmark to be located, or click Choose Another Folder to create a new one.
  4. Click Done
Google Chrome Extensions

Google Chrome can share bookmarks between multiple machines just by logging into your Google account on each machine while using Chrome. Everything is handled automatically by Chrome. To create a Google account go to https://accounts.google.com/NewAccount?service=chromiumsync&hl=en-US

What do I do if I have any other question or comments about the site or my account?top of page

Email ASPPA at elibrary@asppa.org to ask any questions about your eLibrary account.

Use our contact us form to contact the online Technical Support for any questions or comments about the site.

The ERISA Outline Book

ERISA Outline Book Home Pagetop of page

All of the ERISA Outline Book’s Volumes are listed out with links and short introductions to each of its chapters. Use this page to begin to browse through the content of the ERISA Outline Book.

http://elibrary.asppa.org/erisa-outline-book/

Table of Contentstop of page

Each Chapter link from the ERISA Outline Book home page displays a Table of Contents for that chapter. When using the table of contents clicking on any item that is highlighted in blue will link you to the page that is referenced.

EOB Indextop of page

If you prefer, the EOB Index can be used to take you directly to the page in which the terminology is used. To acces the EOB Index, click here or, a link can be found on the right side of most pages.

Internal Chapter Linkstop of page

While reading the chapters, we have included active links to items that are referenced. These items will have a blue underlined in most web browsers and will link you to the first page of the  referenced section.

Cross reference links have not been removed. If you do not see an orange underline on a page, there are one of two reasons.

  1. There are no known cross references on that page.
  2. Adobe Reader isn’t setup correctly on your machine and you are viewing an image of that page.

What do you do?

If you don’t see any cross reference links got to “How do I make sure Adobe Reader is being used in my web browser?” and follow the steps to get it setup.

If you found a page that should have a link, and it isn’t visible, let us know.

Page Numberstop of page

Each page of the ERISA Outline Book includes a page number and can be used as a reference or citing purposes.

Cover Pagetop of page

We have included a PDF cover page for use as a title page that you can use as needed.

The publication consists of thousands of links that were manually set. If you do find an error (broken or bad destination) with any of the links in the publication, please let us know. Go to http://elibrary.asppa.org/~contactUs and report the bad, broken or missing link.